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My Aged Care Support
Aged Care Navigators

Aged Care Navigators Trial

National Trial

The Aged Care Navigator Trial is running nationally until end June 2021.

31 public facing organisations, led by COTA Australia, are delivering 62 trials testing different types of services and activities to help people across Australia learn more about Government supported aged care programs and how to access them.

The services on offer include 32 Information Hubs, 21 Community Hubs and 9 Specialist Support Workers and cover a mix of regional, rural and metropolitan locations.

What is COTA SA delivering as part of this trial?

COTA SA is offering services regionally in the South East and some specific services in Metropolitan Adelaide. These are detailed below.

Metropolitan Adelaide

Aged Care Specialist Support Worker

Julie Lawrie, Aged Care Specialist Support Worker can connect you to My Aged Care and see you through to establishing services in your home and beyond. Julie is available to meet you and your family or chat on the phone. Don't be puzzled, call Julie, this is a free and friendly service.

Specialist Support Worker Julie Lawrie

LGBTI Rainbow Hub

The Hub provides tailored information on ageing well in convenient locations including online or by phone - over Metropolitan Adelaide supported by trained volunteers called Rainbow Hub Navigators.

What sort of help can I receive via the Hub?

  • Assistance can be in small groups or one-on-one
  • Help contacting My Aged Care
  • Take home fact sheets and other resources
  • Attendance at community workshops and information sessions

Who is the Hub service for?

The whole LGBTI community but particularly if you:

  • are having difficulty engaging the services you need through the existing channels available
  • have no-one else to help you
  • have limited or no access to technology, including if you:
    • simply don't use computers
    • have special accessibility requirements such as vision impairment
    • support someone with, or are living with dementia yourself

Who will be assisting me at the Hub?

Trained volunteers from the LGBTI community

Where can I find Rainbow Hub Navigators to chat with?

  • Rainbow Hub Monthly Lunch, 12 noon every 4th Thursday of the month are at Treasury 1860, King William Street, Adelaide. Subject to restrictions
    Bookings: Essential as numbers are limited due to COVID-19. Email events@cotasa.org.au or call 08 8232 0422
    Upcoming Dates:
    • Thursday 26 November face to face
    • Tuesday 29 December face to face (note day change)
  • See details for where Rainbow Hub Navigators will be available at various locations and events and on Facebook
  • Watch this space for other opportunities.

Who can I contact to find out more?

Jackie Wurm
Project Officer - LGBTI Communities
P: 08 8232 0422
E: jwurm@cotasa.org.au

South East

Information Hubs

The Hubs provide tailored information in various convenient locations in the South East. The Hubs are supported by trained local volunteers.

The aim of the Hub is to help people build their own knowledge of aged care supports, by guiding them through the steps from information to receiving care.

Drop-in Sessions

COTA SA volunteer Aged Care Navigators in Mt Gambier and Millicent, are available to talk with you face-to-face to help you understand and access My Aged Care. There will be
three drop in sessions at the Mt Gambier Library and three at Millicent Library during Sept - Nov. Click the venue name below to see the flyer.

  • Millicent Library: Thursday 24 September, Thursday 22 October and Thursday 19 November, 10am-12noon
  • Mt Gambier Library: Wednesday 30 September, Wednesday 21 October 10am-12noon and Wednesday 18 November 9:30-11:30am
Turn up at the library and talk to local volunteers. You can ask questions, receive and take home information about My Aged Care.

Contact your nearest hub volunteer

Hub volunteers can be contacted over the phone or face to face by arrangement. Subject to social distancing face to face appointments can occur in easy to access places like libraries, community centres or other venues where people, particularly older persons, visit and feel comfortable. Services will be promoted locally.

  • Kingston SE
    Karyn Baker, 0404 606 134
  • Mount Gambier
    Kathy Griffen, 0427 122 987
  • Penola
    Roz Minion, 0428 348 129
  • Robe
    Cathy Brewin, 0402 145 317
  • If you aren't in one of the towns listed please call your nearest hub volunteer or contact Helen Morley, Country Program Officer on 0429 085 990

navigators

A flier with all above details listed can be downloaded here

I can't get to a Hub?

That's okay, Hub staff and or the volunteers are available to visit your social group or club to give a talk and assist people thereafter. This option will need booking in advance but will be easily organised.

What sort of help can I receive at the Hubs?

  • Assistance can be in small groups or one-on-one
  • Help contacting My Aged Care
  • Take home fact sheets and other resources
  • Assistance with filling of relevant forms
  • Attendance to community workshops and information sessions

Who are the Hub services for?

If you are having difficulty engaging the services you need through the existing channels, the Hub is for you. However, while the Hubs can assist everyone, they are particularly there to support you if your financial situation is preventing you from accessing the aged care services you need, you otherwise have no-one else to help you, you have limited or no access to technology, including if you just don't use computers.

Who can I contact to find out more?

For more information you can email us on acs@cotasa.org.au or contact Helen Morley, Country Program Officer on 1800 182 324.

More information on the national trial

The Aged Care Navigators Trial is delivered by COTA SA as part of a consortium led by COTA Australia and funded by the Australian Government

http://www.AgedCareNavigators.org.au