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COVID-19

COTA SA continues to adapt its services in line with COVID-19 restrictions to ensure the health and wellbeing of our community. Find important information and updates about restrictions, health initiatives, aged care and COTA SA services and programs.

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Given the serious and ongoing threat posed by COVID-19 and the particular risk to older South Australians, COTA SA has put in place new measures to protect our COTA SA community.

Staff, volunteers, visitors and all other individuals entering our Hutt St office or attending COTA SA hosted events, are required to be fully vaccinated against COVID-19 in accordance with the current Australian Government guidelines.

The only exception will be for those who have a valid Medical Exemption. Staff, volunteers and guests must also wear a mask except while seated.

We are mindful that some older South Australians will continue to choose not to be fully vaccinated. We will maintain a range of opportunities to stay in touch including by telephone, online, email and post

Please find below important information and updates regarding COVID-19 restrictions, health initiatives, aged care and COTA SA service and program delivery.

Where to get information

It is important to source accurate information about COVID-19 from verified sources.

Health advice

Vaccine information

Useful information and support

COVID-19 updates from COTA SA

Measures to Protect our COTA SA Community - 10 February 2022

Given the serious and ongoing threat posed by COVID-19 and the particular risk to older South Australians, COTA SA has put in place new measures to protect our COTA SA community.

Staff, volunteers, visitors and all other individuals entering our Hutt St office or attending COTA SA hosted events, are required to be fully vaccinated against COVID-19 in accordance with the current Australian Government guidelines.

The only exception will be for those who have a valid Medical Exemption. Staff, volunteers and guests must also wear a mask except while seated.

We are mindful that some older South Australians will continue to choose not to be fully vaccinated. We will maintain a range of opportunities to stay in touch including by telephone, online, email and post

Staying in touch with us

Please contact us:

Email: cotasa@cotasa.org.au
Phone: 08 8232 0422
Country Callers: 1800 182 324

Please look out for one another and keep in touch.

Stop the spread in South Australia — 14 January 2022

COTA SA, in line with unequivocal public health advice, encourages all South Australians to be fully vaccinated.

For those who are hesitant to be vaccinated or who need more information, we encourage you to discuss this with your doctor.

COVID-19 is present in our community. High vaccination rates reduce the risk of becoming infected, reduce the severity of symptoms and reduce the likelihood of transmission to others.

The other COVID-19 precautions that we are familiar with continue to be very important - good hand hygiene, wearing a mask (or a face shield if preferred), maintaining social distance and isolating and getting tested if you are symptomatic.

From a COTA SA perspective, we are following all mandates and requirements. For anyone who would prefer to contact us by telephone or email, please do. Find out how to contact us here.

Please look out for one another and keep in touch.

For more information visit the SA Health website.

Updated Industry Code for Visiting Residential Aged Care Homes — 14 January 2022

An updated Industry Code for Visiting in Aged Care was released in late 2021 by COTA Australia. The Code is agreed by aged care providers, carer and consumer peaks and available through COTA Australia. Residents should always have access to at least one visitor even in the event of a COVID 19 outbreak. Please note that the Code is voluntary and an aged care home is not obligated to adopt it and it does not override relevant SA public health orders. If you been affected by lockdowns and visitation restrictions in a Residential Aged Care Facility and need further advice and support, we recommend the following:

  • Speak with the manager of the aged care home in the first instance to discuss the visitor policy during a COVID 19 outbreak and the needs of the resident, staff and visitor.
  • If your discussion with the aged care home is not satisfactory or you need additional advice or support, you can call the Aged Rights Advocacy Service on (08) 8232 5377 or visit Aged Rights Advocacy Service.
  • The Aged Care Quality and Safety Commission is responsible for assessing the quality of care against the Aged Care Quality Standards. Part of its consideration will include reference to best practice such as that laid out in the Code. You can lodge a complaint through the Aged Care Quality and Safety Commission — Making a complaint | Aged Care Quality and Safety Commission.

Visit the SA Health website for information specific to aged care.

Stay in touch with us

Please look out for one another and keep in touch. COTA SA welcomes and values your feedback. Find out how to contact us here.

Visit the COTA website to download the updated Industry Code for Visiting Residential Aged Care Homes.

Borders reopening — 23 November 2021

As South Australia opens its borders, COTA SA, in line with unequivocal public health advice, encourages all South Australians to be fully vaccinated.

For those who are hesitant to be vaccinated or who need more information, we encourage you to discuss this with your doctor.

Open borders will mean that it is likely that COVID-19 will be present in our community. High vaccination rates reduce the risk of becoming infected, reduce the severity of symptoms and reduce the likelihood of transmission to others.

The other COVID-19 precautions that we are familiar with continue to be very important - good hand hygiene, wearing a mask (or a face shield if preferred), maintaining social distance, getting tested if you are symptomatic, and always check-in at venues.

From a COTA SA perspective, we are following all mandates and requirements.

Stay in touch with us

Please look out for one another and keep in touch. COTA SA welcomes and values your feedback. Find out how to contact us here.

Where to get the latest vaccine information — 8 February 2021

COTA SA response to easing restrictions — 20 November 2020

COTA SA welcomes the Premier's announcement that South Australians can resume outdoor exercise with members of their household effective immediately and that the ‘circuit breaker’ hard lockdown will end midnight on Saturday. We await clarification on the eased restrictions commencing Sunday 22 November.

In addition, we expect face to face events and activities to resume next week — please check our social media and website for further updates on Monday morning.

We encourage older South Australians to consult the SA Government advice available via the SA COVID-19 Information Line on 1800 253 787 or

Visit the South Australia Government COVID-19 response website

Stay in touch with us

For more information on our response please contact us.

COTA SA response to new restrictions — 18 November 2020

COVID-19 continues to pose a very real threat to our community. In response to the State Government's ‘circuit breaker’ restrictions announced 12.30pm today, 18 November 2020, COTA SA advises all older South Australians to follow the directive to stay at home over the next six days from midnight tonight.

We encourage family members, friends and carers of vulnerable older people to make arrangements to provide appropriate care and support for older people during this period wherever possible.

Until further notice, COTA SA has suspended:

  • Face to face activities, including employee meetings and visits for volunteers with older people in their homes.
  • Public events, including with community groups

COTA SA will do all we can to offer a range of options to interact with older people including by telephone, letter or online.

COTA SA is continuing to operate as a remote workplace prior to moving into our new office by January 2021 and we remain fully operational and able to undertake our full range of functions and responsibilities.

We continue to monitor developments and follow the advice and directions of federal and state health officials, including an acknowledgement that older people, and people with pre-existing medical conditions, are more vulnerable to becoming severely ill as a result of COVID-19.

We encourage older South Australians to consult the SA Government advice available via the SA COVID-19 Information Line on 1800 253 787 or

Visit the South Australia Government COVID-19 response website

Stay in touch with us

For more information on our response please contact us.

COTA SA response to COVID-19 pandemic — 17 November 2020

COVID-19 continues to pose a very real threat to our community.COTA SA has a responsibility to do all we can to contribute to efforts to stop the spread of the virus and to minimise risks to our employees, volunteers and community.

We continue to monitor developments and follow the advice and directions of federal and state health officials, including an acknowledgement that older people, and people with pre-existing medical conditions, are more vulnerable to becoming severely ill as a result of COVID-19.

We also recognise that some of the changes made to increase public safety and reduce transmission may increase the risk of loneliness and isolation for many older people.

In response to the recent State Government advice, as at 17 November 2020, COTA SA has resolved to suspend:

  • Face to face activities, including employee meetings and visits for volunteers with older people in their homes.
  • Public events, including with community groups.

COTA SA will do all we can to offer a range of options to interact with older people including by telephone, letter or online.

COTA SA is continuing to operate as a remote workplace prior to moving into our new office by January 2021 and we remain fully operational and able to undertake our full range of functions and responsibilities.

We will keep reviewing our approach and exploring new ways to engage with older people, and to keep our COTA SA community informed and connected.

Stay in touch with us

For more information on our response please contact us.

COTA SA response to COVID-19 pandemic — 24 July 2020

COVID-19 continues to pose a very real threat to our community.

COTA SA has a responsibility to do all we can to contribute to efforts to stop the spread of the virus and to minimise risks to our employees, volunteers and community.

We continue to monitor developments and follow the advice and directions of federal and state health officials, including an acknowledgement that older people, and people with pre-existing medical conditions, are more vulnerable to becoming severely ill as a result of COVID-19.

We also recognise that some of the changes made to increase public safety and reduce transmission may increase the risk of loneliness and isolation for many older people.

In weighing these facts, and taking into account the low level of infection currently reported in South Australia, COTA SA will continue to review our COVID-19 response.

As at July 2020, COTA SA has resumed:

  • Face to face activities, including employee meetings and visits for volunteers with older people in their homes.
  • Public events, including with community groups, provided they comply with all requirements including social distancing, hygiene and tracing measures.

COTA SA will do all we can to offer a range of options to interact with older people including by telephone, letter or online. We respect the choice of older people to decide the extent to which they will engage in face to face activities.

While COTA SA is continuing to operate as a remote workplace prior to moving into our new office in October 2020, we are fully operational and able to undertake our full range of functions and responsibilities.

We will keep reviewing our approach and exploring new ways to engage with older people, and to keep our COTA SA community informed and connected.

Stay in touch with us

For more information on our response please contact us.

Be a part of Postcards from behind the COVID Curtain — 12 May 2020

We want to hear all about your COVID-19 experiences from behind the COVID curtain. What are you hating, what are you loving, what are you doing to fill in your days... all those jobs you've been putting off or nothing at all?

The South Australian Government has funded Postcards from behind the COVID curtain, as an opportunity for older South Australians to record their experiences during this extraordinary period.

For more information and to get involved visit the Behind the Curtain webpage.

COVID-19 hotline launched — 27 April 2020

A new COVID-19 hotline has been launched for older Australians to get the critical information they need to stay healthy and safe during the pandemic, providing an accessible one-stop source for personal support, questions and up-to-date guidelines.

Call 1800 171 866 — friendly, specially trained staff from seniors' advocacy organisations are waiting to take your call.

COTA Australia, National Seniors Australia, Older Persons Advocacy Network (OPAN) and Dementia Australia have banded together, supported by the Commonwealth Government, to create the National COVID Older Persons Information Line.

For more information, read the media release on the COTA Australia website.

Be safe at Easter — 10 April 2020

As Easter is upon us and our community works together to manage the outbreak of COVID-19, COTA SA would like you to know that our team and services are very much here for you.

It's important for us to stay in touch with all our members and supporters including those who don't use email or social media — so this week, we sent you all a letter that should be hitting your mailboxes in the next few days.

Read and share our April newsletter

COTA SA office and staff availability — 23 March 2020

Further to our statement dated 17 March, COTA SA has again reviewed our work arrangements in response to the outbreak of the coronavirus, COVID-19.

COTA SA will operate as a remote workplace from Monday 30 March 2020 for the foreseeable future. As a result, our walk-in Reception will close from COB Monday 23 March. However the COTA SA team of staff and volunteers will continue our vital services and representations.

We will welcome and respond to contact by post, telephone and email. All phone calls will be diverted to voice mail with messages monitored throughout the day and answered as quickly as possible. Our free legal advice service will continue by appointment but over the phone.

This week we are testing our remote work processes and systems to ensure that we will remain available and responsive to older people over the coming months. Once our new work arrangements are in place we will focus on designing and implementing new ways of staying in touch with our precious COTA SA community.

COTA SA response to COVID-19 pandemic — 17 March 2020

COTA SA acknowledges the threat the coronavirus, COVID-19 poses to our global community. As an employer and community citizen, COTA SA is mindful of our responsibility to do all we can to contribute to efforts to stop the spread of the virus and to minimise risks to our employees, volunteers and community.

We are monitoring developments and taking the advice of federal and state health officials. We will do all we can to act on that advice for the benefit of the older people we serve, the employees and volunteers who make up the COTA SA team and the broader community.

We are especially conscious that older people, and people with pre-existing medical conditions (such as asthma, diabetes, heart disease), are more vulnerable to becoming severely ill with the virus. We also recognise the risks of prolonged isolation.

Read the full response in our media statement

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