My Aged Care

Understanding and navigating the My Aged Care System

For those people faced with the prospect of getting support for themselves or a family member in need of support from the aged care system it can be both a daunting and challenging process. Since the Federal Government put in place My Aged Care, which was set up to give Australians a single entry point into the aged care system through a national telephone line and website, consumers have described their experience of using the service as difficult to navigate, complicated and sometimes overly bureaucratic. That's for those people who know that such a service exists in the first place. There are many reasons as to why someone may not be aware that they can get help including their cultural background, their connection to the wider community or that they don't have easy access to information.

There is a very real need for consumers to have access to a range of supports that assists them to better understand the new aged care system and how they can navigate their way through the system.

COTA SA has a range of options to support consumers and their family members to get the support they need to understand and navigate the My Aged Care system.

Maximising My Independence is a free Information Session that is delivered to seniors groups and clubs to give people an overview of the system and some of the challenges. The information sessions are delivered by Peer Educators who have been trained in delivering the information in a manner that is easy to understand. For more information about booking an information session visit the website here: https://cotasa.org.au/programs/Resource/chsp-maximise-your-independence-and-quality-of-life.aspx or call COTA SA on 8232 0422.

The My Aged Care Support Program offers free Local Support from a Trained Peer Champion and is currently offered in three regions, namely the Fleurieu Peninsula, Yorke Peninsula and Murray Mallee. This support service, funded by Country SA Primary Health Network (PHN) and facilitated by COTA SA, recognises the importance of having services based in local regional communities that are easy for people to access. One of COTA SA's trained local Aged Care Peer Champions can assist people to access the information needed to navigate the My Aged Care system. The one on one support is available over the telephone initially, and a local Peer Champion can meet with people face to face if required. The service is also being extended into the Jamestown, Port Pirie and Strathalbyn regions.

The service has also expanded to offer people the opportunity to speak to one of the peer champions in either a local library of at a local GP Centre, details as follows:

Victor Medical Centre: Every Wednesday from 14th March, 10am - 12.30pm
Victor Harbor Library: Every Monday from 19th March, 10am - 12.30pm
Moonta Medical Centre: Every Tuesday from 20st March, 10am - 12.30pm
Moonta Library: Every Sunday from 25th March, 1.30pm - 400pm
Murray Bridge Library: Every Wednesday from 21st March, 10am -12.30pm

For more information about the My Aged Care Support Program visit the website here: https://cotasa.org.au/programs/my-aged-care-support.aspx or call COTA SA on 8232 0422.

This one to one support is aimed to help in plugging an information gap for older people or those family members supporting them. Having someone to talk through the system, the options and the process, particularly in a time that is very challenging, can make a very real difference.