The Plugin

Plug-in Projects Update

Quality and Safety in Aged Care

Quality and Service in Aged CareIn late 2017, The Plug-in supported national work led by COTA Australia to explore Quality and Safety in Aged Care. This research followed The Review of National Aged Care Quality Regulatory Processes, led by Kate Carnell AO, which was released to the public on 25 October 2017.

In response, COTA Australia led a review to hear experiences and views of older people, their friends, family and other supporters to explore and understand what quality care in home care and residential care looked like beyond meeting clinical care standards.

The Plug-in community responded strongly to the call for participation and helping understand what quality in aged care means to older people and their families and carers.

The project involved a series of focus groups and interviews throughout November and December to discover what information is most important when making decisions about their aged care, and what supports would better assist people navigating the aged care system.

Key findings from South Australia centred around themes of services that support dignity, self-expression and choice; quality of life; care that meets individual needs; listening and responding to the voice of consumers and families; accurate and transparent systems and fees; and leadership that puts consumers at the centre.

In late January 2018, COTA Australia submitted a report to the Department of Health combining their national findings with the qualitative research undertaken by The Plug-in in South Australia.

Quality and Safety in Aged CareThis work will help inform the further possible development of quality indicators based on consumer experience to better assist people with making decisions about aged care services.

A huge thank you to everyone that participated in the project. The Plug-in approach enabled new findings to surface regarding what is most important from a consumer perspective regarding quality and safety. It also enabled individuals that may not normally able to participate in such processes an opportunity to share their thoughts and experiences - this will ultimately make a difference for everyone accessing aged care services.

If you'd like to participate in these types of processes in the future, we'd love you to register to be part of The Plug-in Community and keep up to date with the latest project opportunities!

Web: theplugin.com.au/#connectnow
Email: connect@theplugin.com.au

New draft Aged Care Quality Standards

Having recognised the need to include quality indicators that reflected consumer experience, the Department of Health undertook work in early 2017 alongside consumers, service providers, academics and experts in the development of aged care or health standards.

The new draft Aged Care Quality Standards are focused on outcomes for consumers rather than around the processes of aged care service providers and are a single set of standards to replace the four (4) standards that currently exist.

A pilot is currently being undertaken to test the draft Aged Care Quality Standards, and they are expected to be implemented 1 July 2018, subject to legislative and parliamentary process. During the transition, the Quality Agency and the Department will conduct activities to help consumers understand the new arrangements and support service providers to implement the new standards.

Find out more about the draft Aged Care Quality Standards: